Cookie Policy

Last Updated: March 2, 2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be disabled. They are set in response to actions you take, such as logging in, setting preferences, or filling in forms.

  • Session cookies: Keep you logged in during your visit
  • Authentication tokens: Securely verify your identity
  • CSRF protection: Protect against cross-site request forgery
  • Cloudflare Turnstile: Bot detection and CAPTCHA verification on login, registration, and contact forms
  • Cookie consent: Remember your cookie preferences

Analytics Cookies (Optional — Marketing Site Only)

We use Google Analytics (GA4) on our marketing site (responseiq.io) to understand how visitors interact with our website. These cookies collect information anonymously and are not used in the customer application (app.responseiq.io).

  • _ga: Distinguishes unique visitors (expires after 2 years)
  • _ga_*: Maintains session state for Google Analytics (expires after 2 years)
  • Page views: Which pages are visited and how often
  • Session duration: How long visitors stay on the site
  • Device information: Browser type, screen size, operating system

Marketing Cookies

We do not currently use marketing or advertising cookies. If this changes in the future, we will update this policy and notify users accordingly.

Customer App (app.responseiq.io): The customer application uses only essential cookies for authentication and session management. No analytics, marketing, or third-party tracking cookies are used in the authenticated app. All analytics tracking is limited to the marketing site (responseiq.io).

3. Managing Your Preferences

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept All: Enable all cookie categories
  • Reject Non-Essential: Only allow essential cookies
  • Customize: Choose which optional categories to enable

You can change your cookie preferences at any time by clicking the button below or the “Cookie Settings” link in our website footer.

4. Browser Cookie Controls

Most browsers allow you to control cookies through their settings. You can typically find these options in your browser's “Settings”, “Privacy”, or “Security” section. Note that blocking all cookies may affect your ability to use some features of our website.

5. Data Retention

Cookie and token retention periods vary by type:

  • Access tokens (JWT): 30 minutes, rotate automatically
  • Session persistence: Up to 7 days via refresh token
  • Cookie consent preferences: 1 year
  • Google Analytics cookies (_ga, _ga_*): Up to 2 years

6. Third-Party Cookies

The following third-party services may set cookies on our pages:

7. Updates to This Policy

We may update this cookie policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies, please contact us at support@responseiq.io

See also: Privacy Policy · Terms of Service