Multi-Location Management Tips

Setting Up for Multi-Location Success

Each location in ResponseIQ operates independently with its own subscription, AI settings, review queue, and quota. This is by design — different locations may serve different markets, have different strengths, and need different response styles. Start by connecting all your locations and then configuring each one to match its local context.

1. Connect your Google Business Profile and select all the locations you want to manage.
2. Configure AI settings per location — a downtown fine-dining restaurant may need a different tone than a suburban family diner.
3. Set custom instructions per location to mention location-specific details like neighborhood names, parking info, or specialties.
4. Assign team members to their respective locations so each manager can focus on their own reviews.

Delegate with Team Roles

For businesses with multiple locations, team collaboration is essential. Use ResponseIQ's role-based access to assign the right people to the right locations:

• Admins — full access to all locations, billing, and team management. Typically the business owner or operations manager.
• Managers — can approve, edit, and publish responses for their assigned locations. Ideal for location managers or regional supervisors.
• Viewers — read-only access to review dashboards and insights. Useful for marketing teams or stakeholders who need visibility without action.

Maintain Brand Consistency

Even with location-specific settings, maintaining a consistent brand voice across all locations is important. Here are some tips:

• Use the same base tone setting (e.g., 'professional' or 'friendly') across all locations for a unified brand feel.
• Add company-wide custom instructions that apply to all locations, such as always thanking the customer by name or mentioning your brand values.
• Review a sample of published responses from each location monthly to ensure consistency.
• Use AI Insights across locations to compare customer sentiment and identify locations that may need extra attention.

Monitor Performance Across Locations

Use the dashboard's location switcher to check each location's review stats, response rate, and average rating. Look for patterns — if one location is getting significantly more negative reviews than others, it may indicate an operational issue that needs attention beyond review management.

Scaling Beyond 9 Locations

ResponseIQ supports up to 9 locations through self-service checkout. If you manage 10 or more locations, contact our team for custom volume pricing. We offer tailored plans for franchises, regional chains, and multi-location businesses with dedicated support.